StarCare® Managed IT Services
Startech Business Systems has developed one of the most comprehensive IT solutions program in the IT Technical Services industry.
StarCare® is a customizable IT Services program designed for the way your company uses IT and the needs that your organization may have.
StarCare® is a tailor-made solution for each individual organization to meet and exceed its IT infrastructure requirements. This is provided with a high level of transparency and accountability in the ongoing maintenance of your network infrastructure.
With StarCare®, your organization will partner with Startech Business Systems to ensure optimum up time and productivity all while keeping IT costs down. This may include weekly or bi-weekly on-site or remote services to provide on-going preventive maintenance and proactive services on all IT resources. This would cover everything from the firewall to all servers, backup devices, workstations, printers, smart phones and all other peripheral devices.
StarCare® starts by developing an in depth understanding of where each organization is at and what their challenges have been. From there a customized plan of action is developed and all information is cataloged to better provide the technical information to the IT personnel responding to any problems. Any IT deficiencies are noted and a proposal is presented to our clients' management. Upon acceptance of our proposal, StarCare® becomes a maintenance plan.
Getting StarCare® Support
All requests for service are answered by a live person and a technical member of our team is informed within minutes via email to a mobile device carried by all Startech personnel. In most cases services can be provided on very short notice via remote connectivity. All StarCare® clients are required to provide remote connectivity to Startech's Senior StarCare® Team Leader to better deliver troubleshooting solutions. This plan covers the implementation of a StarCare® email account that alerts 3 levels of the StarCare® team that you have a problem that requires attending to.
To reach StarCare®Support email firstname.lastname@example.org or call 403-250-CARE (2273).